BoaBoa Privacy Policy

This BoaBoa Privacy Policy applies to every account holder on this platform, operated by Boa Entertainment Ltd. It covers the data collected at registration and during ongoing play, and it applies equally whether an account is accessed from the BoaBoa Casino homepage or directly through a saved login link.

Every section below explains one part of how personal data moves through the platform, from collection to eventual deletion. Reading through each section in order gives a complete picture, though any single section also stands on its own for a specific question.

Data We Collect

Registration collects a full name, date of birth, email address, password, and country of residence. Once an account is active, transaction and gameplay history is recorded alongside device and browser data captured at each login. Gameplay history includes which games were played and the outcomes of real-money rounds, while transaction history covers deposits, withdrawals, and bonus activity tied to the account.

Neither record type is collected before an account is registered, since both depend on an active account existing first. Records tied to the game library reflect only real-money and demo-mode activity carried out inside an active session, never activity outside the platform.

Players who want to review their own account first can sign in to your account to see exactly which details are on file. This BoaBoa Casino Privacy Policy applies the same collection rules to every registered player, regardless of which payment method or device they use. Browser type, device type, and IP address are also captured automatically at login, without requiring any additional action from the player.

None of this device data is used to make gameplay decisions on a player's behalf; it supports account security and fraud checks only. Payment method details, such as which card type or e-wallet was used for a given transaction, are also stored as part of the same transaction history.

How We Use Your Data

Collected data supports account management, fraud prevention, and regulatory compliance with the Anjouan Betting and Gaming Board. Where the marketing-communications opt-in checkbox was selected at registration, data also supports promotional communications about current bonus offers. Account management uses the same registration data to confirm eligibility for the welcome package and any later reload or cashback offer.

Regulatory compliance checks may also reference this same registration data when responding to a legitimate request from the Anjouan Betting and Gaming Board.

No data collected for one of these purposes is repurposed for an unrelated use without a valid basis under this BoaBoa Privacy Policy. Fraud-prevention checks draw on transaction history and device data together, rather than either data type alone. Regulatory compliance obligations tied to the Anjouan Betting and Gaming Board licence sometimes require retaining specific records longer than a player might otherwise expect for an ordinary account.

Promotional communications only reach players who actively opted in, and that choice can be reversed at any point without needing to explain the reason. Account management data also confirms VIP tier status, since higher tiers unlock faster withdrawal processing and a dedicated VIP account manager who handles queries directly.

Cookies and Tracking

Cookies support login sessions and general site functionality across both mobile and desktop use. Full detail on cookie categories and how to manage them lives on the dedicated cookie policy, referenced separately from this document. Essential cookies keep a session active while a player moves between the lobby, the wallet tab, and the account settings pages.

Other cookie categories, covered in full on the dedicated policy, support site performance measurement rather than login functionality itself.

A player checking the mobile browser experience encounters the identical cookie behavior used on desktop, since both run through the same underlying site. No separate mobile-specific tracking mechanism exists alongside the standard cookie categories.

Data Security

SSL/TLS encryption protects every transaction and every stored data record on this platform. Player funds are held in payment-processing accounts kept separate from Boa Entertainment Ltd's own operational capital, reducing exposure if either system faces an issue.

Access to stored personal data internally is limited to staff who need it for account management, fraud prevention, or support purposes. Encryption applies both while data travels between the browser and the server and while it sits in storage afterward.

These same security standards apply uniformly across the full game library, since every deposit and withdrawal tied to gameplay routes through the same protected systems described in this BoaBoa Casino Privacy Policy.

Data Sharing and Third Parties

Data is shared only with payment processors, identity-verification providers, and the Anjouan Betting and Gaming Board where legally required. Personal data is never sold to marketers or unrelated third parties, and no B2B game studio receives account-level personal data as part of its content-supply role. Game studios operate strictly as content suppliers under standard B2B agreements, separate from the account and payment data this policy governs.

Every third party receiving data under this BoaBoa Privacy Policy is bound by its own confidentiality obligations tied to the specific service it provides, whether that is processing a payment or verifying an identity document. None of these third parties is authorized to use shared data for a purpose beyond the specific service they were engaged for, and each relationship is reviewed periodically to confirm it still meets this standard.

Sharing with the Anjouan Betting and Gaming Board happens only where a legal or regulatory request requires it, not as a routine matter. Payment processors and identity-verification providers each receive only the specific data needed to complete their part of a transaction or a verification check. Session data recorded while navigating between the Casino, Live Casino, Promotions, VIP Club and Payments sections stays internal to account security and is never shared outside the categories already listed above.

Your Rights Under This BoaBoa Casino Privacy Policy

• Request access to the personal data held on your account.
• Request correction of inaccurate or outdated personal data.
• Request deletion of personal data, subject to any regulatory retention requirement.
• Withdraw marketing consent at any time without affecting account access.
• Ask how a specific piece of personal data has been used, within the limits of what this policy allows to be disclosed.

Any of these rights can be exercised by contacting Customer Support directly, using the same registered email tied to the account. A request is handled as part of the same 5-business-day acknowledgment and 20-business-day resolution standard described later in this document. Identity confirmation may be required before a request is actioned, protecting against someone else attempting to access another player's data.

This same confirmation step applies consistently across every right listed above, not only to a deletion request.

Data Retention

Data is retained for the duration of the account relationship, plus any additional period required for regulatory compliance or to resolve a transaction dispute. Once neither condition applies, retained data is handled according to the same security standards described above until removal.

A closed account does not immediately erase every associated record, since regulatory and transaction-dispute periods can extend past the closure date itself. Once every applicable retention period has passed, remaining personal data is removed or anonymized rather than kept indefinitely. Results from the self-assessment test are retained alongside other account records for the same duration, supporting a player's own ability to review past responses over time.

Complaints and Contact

Data-related questions go to [email protected], while unresolved complaints escalate to [email protected].

Every complaint is acknowledged within 5 business days and resolved within 20 business days for standard cases, matching the complaint-handling standard described in this BoaBoa Privacy Policy for every other account matter. A transaction-related dispute must be raised within 6 months of the transaction date to remain within the standard resolution process.

Both the acknowledgment and resolution timelines apply consistently whether a query relates to data handling or to a separate account matter. Keeping a record of any correspondence sent to either address helps track a request's progress if a follow-up becomes necessary, particularly for a case that needs to escalate beyond the first response.

Changes to This BoaBoa Privacy Policy

Boa Entertainment Ltd may update this BoaBoa Casino Privacy Policy from time to time to reflect operational or regulatory changes. Account holders are notified of material changes before they take effect. Continuing to use the account after a material change takes effect is treated as acceptance of the updated terms described in the revised policy.

Reviewing this page periodically is the simplest way to stay current on any adjustment to how data is handled, especially before making a large deposit or a first withdrawal.